Every business endeavours to serve its customers satisfactorily by offering its products / services free of bugs through error free processes, monitored by empowered employees. Hence, it goes without saying, businesses have to be on their toes, improving their products, processes and people on a continual basis innovatively, to get a lion’s share of the market, in a competitive environment. With the whole world open to us, all businesses are targeting to implement world-class business practices in their own companies.